Troubleshooting reCAPTCHA Issues During Account Sign Up

If you’re having trouble creating an account because reCAPTCHA is not loading or validating correctly, try the steps below.

Recommended Web Browsers

  • Google Chrome
  • Mozilla Firefox 

If you are using a different browser, try switching to one of these and attempting the task again.

Try a hard refresh

On a Mac
Press command + shift + R

On a Windows PC
Press control + shift + delete
Follow the prompts to clear cached data, then refresh the page

Additional Things to Try

  • Clear your browser cache
  • Refresh the page and try again
  • Try opening the page in a private or incognito window
  • Make sure your browser is up to date

After completing these steps, reload the page and try creating your account again.

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